1. DELIVERY

Prices and estimated delivery time:

We ship worldwide, and if you can't find your country on the list, contact us and we'll be happy to help.

Before completing your order, you will be presented with different delivery options to choose from, with estimated price, delivery time and dates depending on the delivery address.

Orders outside the EU may be subject to customs and VAT charges when the shipment reaches its destination. Please contact your local customs authorities with any questions.

Can't find you country? Don't hesitate to contact us!

CUSTOMS, VAT & FEES: To UK, Norway, Iceland, USA, Australia and Canada, there may be customs, VAT and other fees on the item, this is DOES NOT included in the price. If you return your order, the customs duty will NOT be refunded. Remember to send your package back as a return item (make a note somewhere on the package).

You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

If you make a pre-order, but also buy something that is in stock, the order will only be dispatched when all items are in stock.

We reserve the right for delays with all suppliers, and we are not responsible for this.

2. RETURN RIGHT (DANISH ORDERS ONLY):

You have a 14-day right of return from the day you receive your item in the parcel shop. If you return after this, we unfortunately cannot accept your return.

We aim to process all returns within 10 working days of receipt. Refunds can take 2-3 banking days depending on the bank and payment method.

BUY OUR RETURN LABEL HERE

You must cover the return costs yourself. The price for our return label is DKK 45. The freight you have paid to have your order delivered to you is of course refunded (if the entire order is returned, otherwise not), so it is only the return costs that you have to cover yourself (applies only to Danish orders).

ATTENTION If you choose a return solution other than ours, we recommend that you continue to use the tracking number as you are 100% responsible for the package reaching us. Remember that you must send the parcel to our address, we do not go out and collect parcels from parcel shops, post offices etc.

Always remember to enclose a return slip with your name and order number in the package so that we can see that it is from you.

EXCHANGE:

It is not possible to exchange an order. If you want a different item, the original order must be returned, then it will be refunded and you can place a new order.

However, it is possible to exchange your webshop order in our physical store in Copenhagen.

WE WILL NOT TAKE YOUR PACKAGE RETURN IF:

1. The return period of 14 days has been exceeded!
2. The item(s) are not properly packed and in original packaging.
3. The item(s) has received perfume, make-up, been exposed to the smell of smoke.
4. Hang tags or tags are removed or damaged.

When we have received your return item, you will receive a message by email - after that it can take up to 10 working days before you have the amount returned to your account.

3. RETURN (FOREIGN ORDERS)

Unfortunately, it is not yet possible to get a return label from us if you have bought from an address that is not in Denmark. You must therefore contact a shipping company of your choice yourself, and send your package via the chosen one (it can be, for example, at the post office or similar) You must cover the return costs yourself. Incl. customs/VAT if you return outside the EU.

You have 14 days right of return, from the day you receive your item in the parcel shop or at your address.

You yourself are responsible for your package reaching us and we therefore always recommend that you send with a tracking number! It is very important that you send the package with a tracking number to have insurance to get the money back. We experience that packages are lost if they are sent as letters and you are responsible for this yourself!

You must send the parcel directly to the address, as we do not go out and collect parcels from kiosks, post offices etc.

CUSTOMS, VAT and OTHER FEES outside the EU: If you have paid customs or other duties on your order, this will NOT be refunded upon return.

Return address:

Package centerNORD

C/O VENDERBY'S

Østre Fælledvej 11

9400 Nørresundby

Email: kontakt@venderbys.dk

Phone: +4542516130

ALWAYS remember to include your name and order number in/on the package so that we can see that it is from you, otherwise we will not know where the amount should be refunded to.

When we have received your return item, you will receive a message by email - after that it can take up to 10 working days before you have the amount returned to your account.

EXCHANGE:

1. The return period of 14 days has been exceeded!
2. The item(s) are not properly packed.
3. The item(s) has received perfume, make-up, been exposed to the smell of smoke.
4. Hang tags or tags are removed or damaged.

4. PRE-ORDER

If you make a pre-order, this will appear in the product heading, as well as in your order confirmation. In the product description, you can see how many days will pass before the item is expected to be shipped. If you have ordered several items in the same order, with a pre-order, the entire order will be dispatched when the pre-order is in stock. If you make a pre-order that is more than 7 days, we are forced to withdraw the money from your account before dispatch, as we cannot keep the money reserved any longer and the order will be cancelled.

5. RIGHT OF COMPLAINT

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.
Complaint regarding errors and defects must be notified to Venderby's within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in case of incorrect or unusual use of the product.
Venderby's will cover the return costs and send you a return label as soon as you have contacted us.

In the event of a complaint, contact the company by e-mail:
kontakt@venderbys.dk

Complaints will not be accepted if these have been sent cash on delivery.