Trading conditions
We strive to always make our customers satisfied - but as an aid to this, it is important that you read our trade and delivery conditions before buying from us. These conditions are general standard and are part of good practice for e-commerce.
We reserve the right for any price errors, sold-out or discontinued items and delivery failures from suppliers. The information on the website is not binding.
You can always contact us at kontakt@venderbys.dk
We endeavor to respond within 48 hours on weekdays.
Venderby's ApS
CVR: 39781999
Skindergade 6, 1, 1159
Copenhagen K
Payment
Venderby's accepts online payments with Visa, Mastercard.
Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
Venderby's uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by other outsiders.
Can't find you country? Don't hesitate to contact us!
CUSTOMS, VAT & FEES: To the UK, Norway, Iceland, USA, Australia and Canada, customs, VAT and other fees may apply to the item, this is NOT included in the price. If you return your order, the customs duty will NOT be refunded. Remember to send your package back as a return item (make a note somewhere on the package).
You will always receive a track and trace number so that you can follow your package from our warehouse to your home.
If you make a pre-order, but also buy something that is in stock, the order will only be dispatched when all items are in stock.
We reserve the right for delays with all suppliers, and we are not responsible for this.
UNCOLLECTED PACKAGES:
If you do not pick up your package and let it go back to us, you will not receive the freight back when we refund the order, as we have to pay a return fee to the supplier.
2. RETURN RIGHT (DANISH ORDERS ONLY):
You have a 14-day right of return from the day you receive your item in the parcel shop. If you return after this, we unfortunately cannot accept your return.
We aim to process all returns within 10 working days of receipt. Refunds can take 2-3 banking days depending on the bank and payment method.
ATTENTION If you choose a return solution other than ours, we recommend that you continue to use the tracking number as you are 100% responsible for the package reaching us. Remember that you must send the parcel to our address, we do not go out and collect parcels from parcel shops, post offices etc.
You must cover the return costs yourself. The freight you have paid to have your order delivered to your home is of course refunded (if the entire order is returned, otherwise not), so it is only the return costs that you have to cover yourself (applies only to Danish orders).
You must report back if you wish to return your item. You do this to the email: kontakt@venderbys.dk. You will not receive a reply to your return message.
Always remember to enclose a return slip with your name and order number in the package so that we can see that it is from you.
EXCHANGE:
It is not possible to exchange an order. If you want a different item, the original order must be returned, then it will be refunded and you can place a new order.
However, it is possible to exchange your webshop order in our physical store in Copenhagen.
WE WILL NOT TAKE YOUR PACKAGE RETURN IF:
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The return period of 14 days has been exceeded!
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The item(s) are not properly packed.
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The item(s) has received perfume, make-up, been exposed to the smell of smoke.
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Hang tags or tags are removed or damaged.
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If you have received one or more items that have errors/perfume/makeup on them, we must be contacted about this. If you send a return without contacting us, we cannot accept the return.
3. RETURN (NOT DANISH ORDERS)
Unfortunately, it is not yet possible to get a return label from us if you have bought from a foreign address. You must therefore contact a shipping company of your choice yourself, and send your package via the chosen. You must cover the return costs yourself.
You have a 14-day right of return from the day you receive your item in the parcel shop.
You yourself are responsible for your package arriving and we therefore recommend that you send with a tracking number. It is very important that you send the package with a tracking number to have insurance to get the money back. We experience that packages are lost if they are sent as letters and you are responsible for this yourself!
You must send the parcel directly to the address, as we do not go out and collect parcels from kiosks, post offices etc.
Return address:
Package centerNORD
C/O VENDERBY'S
Østre Fælledvej 11
9400 Nørresundby
If necessary:
Email: kontakt@venderbys.dk
Telephone: +4581752404
ALWAYS remember to include your name and order number in/on the package so that we can see that it is from you, otherwise we will not know where the amount should be refunded to.
When we have received your return item, you will receive a message by email - after that it can take up to 10 working days before you have the amount returned to your account.
WE WILL NOT TAKE YOUR PACKAGE RETURN IF:
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The return period of 14 days has been exceeded!
-
The item(s) are not properly packed.
-
The item(s) has received perfume, make-up, been exposed to the smell of smoke.
-
Hang tags or tags are removed or damaged.
4. Pre-order
If you make a pre-order, this will appear in the product heading, as well as in your order confirmation. In the product description, you can see how many days the item is expected to be shipped. If you have ordered several items in the same order, with a pre-order, the entire order will be dispatched when the pre-order is in stock. If you make a pre-order that is more than 7 days, we are forced to withdraw the money from your account before dispatch, as we cannot keep the money reserved any longer and the order will be cancelled.
5. Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.
Complaint regarding errors and defects must be notified to Venderby's within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint is waived in case of incorrect or unusual use of the product.
Venderby's will cover the return costs and send you a return label as soon as you have contacted us.
In the event of a complaint, contact the company:
kontakt@venderbys.dk or by telephone +4542516130.
Complaints will not be accepted if these have been sent cash on delivery.
If a product is missing from your order, you must contact us within 4 days of receiving it, as this is the deadline for us to file a case regarding the issue.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with Venderby's, we need the following information:
. Name
. Address
. Phone number
. Email address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with Venderby's and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of Venderby's have access to the information registered about you.
The data controller in Venderby's is: wix.com
We do not store and transmit customer information encrypted.
As registered with Venderby's, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to venderbys@millevenderby.com .
Cookies
At https://www.venderbys.dk/ cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy .
Log statistics
We use log statistics on https://www.venderbys.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is leaving, etc.
The log statistics are only used for the purpose of optimizing Venderby's website.
Consumer protection
Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/
These conditions are subject to Danish law. Any dispute arising out of or in connection with these conditions, including the validity, interpretation, enforcement or cancellation of these conditions, shall be decided by the Danish courts.