Delivery and Returns

Shipping & Delivery

Tracking

Once your order has been shipped, you'll receive a tracking number by email so you can follow your parcel from our warehouse to your delivery address.

Delivery Times

We ship worldwide.

At checkout you'll see:

  • Available shipping methods
  • Shipping costs
  • Estimated delivery times
  • Expected delivery dates

Please note that delivery times are estimates and may be affected by delays from shipping carriers or our suppliers. We cannot guarantee delivery dates provided by third-party shipping companies.

Free Shipping

We offer free shipping on qualifying orders:

  • Denmark: Free shipping on orders over 599 DKK (€80 / $94 USD)
  • EU: Free shipping on orders over 999 DKK (€134 / $157 USD)

The free shipping option will automatically be available at checkout when your order qualifies.

Pre-orders

If your order contains both in-stock items and pre-order items, the entire order will be shipped once all items are in stock.

If the expected waiting time for your pre-order exceeds 7 days, payment may be captured before shipment, as payment authorizations cannot be held indefinitely.

Estimated delivery dates for pre-order items are shown on the product page and may change if our suppliers experience delays.

Uncollected Parcels

If your parcel is not collected and is returned to us, the original shipping cost, return shipping cost, and any carrier fees charged to us will be deducted from your refund.

Customs & Import Fees

Orders shipped to the USA, Canada, Iceland, the UAE, and certain other countries may be subject to import duties, VAT, customs clearance fees, or other local taxes.

These charges:

  • Are determined by your local customs authorities.
  • Are not included in your order total.
  • Are the customer's responsibility.

Orders shipped to Norway, the United Kingdom, and Australia are delivered duty and tax paid (DDP), meaning you will not be charged any additional import duties or VAT upon delivery.

If you're unsure whether customs charges apply to your country, we recommend contacting your local customs authorities before placing your order.

Please note: Any customs duties, VAT, or import fees paid upon delivery are non-refundable if you return your order.

Important Delivery Information

Safe Place Deliveries (DAO)

If you choose delivery to a safe place, liability transfers to you once DAO has marked the parcel as delivered.

Countries with Customs Charges

Orders shipped to countries such as the USA, Canada, UAE and Iceland may be subject to customs duties, VAT and import fees upon arrival.

Returns

You have 14 days from the date you receive your order to return your item.

Returns received after this period cannot be accepted.

We aim to process returns within 10 business days after receiving your return. Depending on your payment provider or bank, it may take a few additional business days before the refund appears in your account.

Please always include:

  • Your name
  • Your order number

Without this information we may not be able to identify your return.

Returns (Denmark)

  • Purchase a return label through our Return Portal.
  • You may also use your own shipping method, but we strongly recommend using tracked shipping.
  • We do not collect parcels from parcel shops or post offices.
  • Return shipping costs are paid by the customer.
  • Original shipping costs are only refunded if the entire order is returned.

We cannot accept returns if:

  • The 14-day return period has expired.
  • The item is not properly packaged.
  • The item has been exposed to perfume, makeup or smoke.
  • Hangtags or labels have been removed or damaged.

International Returns

Please use our Return Portal where available.

If return labels are not available for your country, you must arrange the return yourself using a courier of your choice.

Returns from Outside the EU

Your return must be shipped:

  • As DDP (Delivered Duty Paid)
  • With all customs duties and import taxes prepaid
  • Directly to our return address

The parcel should be clearly declared as:

"Returned goods – originally exported from Denmark – no commercial value."

If customs charges are requested when the parcel arrives in Denmark, we will refuse the shipment and it will be returned to you.

Recommended Couriers

For the most reliable customs clearance we recommend:

  • DHL Express
  • FedEx
  • UPS
  • Asendia

National postal services (such as Australia Post, Royal Mail or Posten Norge) often hand parcels over to local carriers in Denmark, which may route them through customs even if correctly declared. This can result in delays or the parcel being returned.

Return Address

VENDERBYS ApS
C/O MuraMura
Olaf Palmes Allé 44
8200 Aarhus
Denmark

Exchanges

Exchanges can be requested through our Return Portal.

Faulty or Damaged Items

If you've received a faulty or damaged item, please contact us before returning it.

Returns sent without prior contact may be refused.

Warranty (Complaints)

Under the Danish Sale of Goods Act, you have a 2-year warranty covering manufacturing and material defects.

Please contact us within a reasonable time (no later than one month after discovering the defect).

For approved warranty claims:

  • We provide a return label.
  • We cover the return shipping costs.

The warranty does not cover damage caused by misuse, improper care, normal wear and tear, or failure to follow the care instructions.

For all warranty claims or questions, please contact us at:

kontakt@venderbys.dk